Reference

What This Privacy Policy Covers

This page explains what l00 collects when you open an account, use the site, or contact support, and how we use that data to run the service.

Account dataDevice logsCookie useSupport requests
l00 What This Privacy Policy Covers
CONTACT ROUTES

Ways To Reach Us

If you want to see the data linked to your account, ask for a correction, or question a request we handled, use one of the channels…

Email Write to us from the address linked to your account and include the change…
Chat Use chat when you want a quicker route for consent choices, access requests, or…
Post Send a written request if email is not convenient.
DATA PRACTICES

How We Handle Your Data

We build this policy around the records we actually need, not a wider set.

Collection

We collect the details you type, along with device and session signals that help us run the account and spot…

Cookies

Cookies remember language, session state, and pages you have already opened, so you do not need to start again each…

Security

Password checks, session timeouts, and one-time verification help us confirm that a request comes from you.

Retention

We keep records only as long as we need them for support, legal duties, fraud checks, or dispute handling.

Access

If you want a copy of what we hold, send a request from your registered contact details.

Changes

If your contact details change, if you want to close an account, or if you want to amend a record…

Common Questions On Privacy Data

Use these answers to check what we keep, how we use it, and how to ask for a change. We ask for a match against your registered contact details before we move a record, because that protects your account from unwanted edits. If a request depends on local law, we will say so clearly and explain the next step.

It covers the account, device, payment, and support records we handle when you use l00. It also covers the checks we use to confirm identity and process requests where local law permits.

We keep the details you enter, plus session and device logs that help us run the account and protect access. When a payment reference appears, we store only the fields needed to match that record.

Cookies help remember your sign-in state, language choice, and repeated actions, so the site can load the right session next time. They also help us spot errors or unusual access patterns.

Yes. Send the request from your registered email or phone details, and tell us what you want changed. We will verify identity, then share or amend the record where local law allows.

We keep records only while they serve support, legal, security, or dispute needs. After that, we delete them or reduce them so they no longer point back to you.

Contact the channels listed on this page and include your account email, the request type, and any date or reference number. That helps us locate the right file and reply in order.

If you access the site from another place, the same policy can still apply, but local law may change what we can collect or share. We will follow the rule that applies where access is permitted.